Privacy policy
Rivaazé India operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Rivaazé India is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services:
* Contact details such as name, phone number, email address, billing address, and shipping address
* Financial information including payment method details and transaction confirmation
* Account information such as login credentials and preferences
* Transaction information including purchase, return, exchange, or cancellation history
* Communications such as customer support messages
* Device and browser information including IP address and identifiers
* Usage data such as browsing behavior and interaction with the website
Sources of Personal Information
We collect personal information:
* Directly from you (orders, forms, communication)
* Automatically through cookies and website activity
* From service providers (payment gateways, logistics partners)
* From third-party tools used for store operations
How We Use Your Information
We use your personal information to:
* Process and fulfill orders, including payments, shipping, returns, and exchanges
* Provide customer support and communicate order updates (including via WhatsApp, email, or SMS)
* Improve and personalize your shopping experience
* Ensure security, prevent fraud, and maintain website safety
* Comply with legal obligations
We do not use your personal information for unrelated purposes.
How We Share Personal Information
We may share your personal information only when necessary with:
* Shopify and service providers such as payment processors, courier partners, and IT support services
* Marketing and analytics partners for advertising and store improvement
* Third-party platforms when required for order delivery or customer-requested services
* Legal authorities if required under applicable law
* Business partners in case of business restructuring or similar events
We do not sell your personal data.
Relationship with Shopify
Our store is hosted on Shopify. Shopify processes your personal information to provide and improve our services.
For more details, you may refer to Shopify’s privacy policy and rights portal provided by Shopify.
Third-Party Links
Our website may contain links to third-party websites. Rivaazé India is not responsible for the privacy practices of such websites, and we recommend reviewing their policies separately.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal data from minors.
Data Security & Retention
We take reasonable measures to protect your personal information. However, no system is completely secure.
We retain personal data only as long as necessary for order fulfillment, legal compliance, dispute resolution, and business operations.
Your Rights
Depending on your location, you may have the right to:
* Access your personal data
* Request correction or deletion
* Request data portability
* Manage communication preferences
You may contact us to exercise these rights.
We will not discriminate against you for exercising your rights.
Contact Us
For any privacy-related concerns, you may contact us at:
Rivaazé India
📧 Email: rivaazeindia@gmail.com
📍 Address: 1st Floor, 323, Bagh Kare Khan, Sarai Rohilla, Delhi – 110007, India
📱 WhatsApp: +91 8368045797
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.